Privacy Policy

At AirGradient we try and keep the data that we collect from our visitors to a minimum. The following explains what and how we collect personal data.

AirGradient Website (Landing Page)

As a visitor to the airgradient.com website (except for the pages listed below) the following applies:

  • No personal information is collected
  • No information such as cookies is stored in the browser
  • No information is shared with advertising companies or sold to third-parties
  • No information is mined and harvested for personal and behavioral trends
  • No information is monetized

We run the privacy focused Plausible web analytics platform to collect some anonymous usage data for statistical purposes. The goal is to track overall trends in our website traffic, it is not to track individual visitors. All the data is in aggregate only. No personal data is collected.

Data collected includes referral sources, top pages, visit duration, information from the devices (device type, operating system, country and browser) used during the visit and more.

Please note that above does not apply to our Support Page and our Shop Page where we collect personal identifiable information in order to provide our service.

Above also does not apply if the url contains an affiliate id in the URL. In this case, a cookie consent banner is displayed.

Online Shop

We use Ecwid as our online shop. The Ecwid integration is only used at our Shop Page. We do not have influence on how Ecwid collects data but details can be found in Ecwid’s Privacy Policy. This is why you might see a cookie consent banner when you access this page.

AirGradient Forum

We use a self-hosted version of discourse for our community forum at forum.airgradient.com. We track the page visits on our forum with the privacy focused Plausible web analytics platform.

Many features on our forum require a forum account for example to post and reply to topics. To sign up for a forum account, we require your name, a username, and an e-mail address.

We use your account data to identify you on the forum and to create pages specific to you, such as your profile page. Since our forum is public, all the information that you post (including your username) will be accessible to all visitors. Your email address that you use to signup will not be publicly visible.

We use your e-mail address to:

  • notify you about posts and other activity on the forum
  • reset your password and help keep your account secure
  • contact you in special circumstances related to your account
  • contact you about legal requests, like DMCA takedown requests

You may provide additional data for your account, like a short biography, your location, or your birthday, on the profile settings page for your account. We make that data available to others who can access the forum. You don’t have to provide this additional information, and you can erase it at any time. We store your account data as long as your account remains open.

More information can be found in the AirGradient Forum Privacy Policy.

AirGradient App

In order to access air quality data on the AirGradient App at app.airgradient.com you need an account. For this account we collect your name, email address and additional information required for the functionality of the dashboard, e.g. country, timezone and location data for monitors that you choose to make public.

We use your e-mail address to:

  • send you alerts from your air quality monitors
  • to send you daily or weekly air quality reports
  • reset your password and help keep your account secure
  • contact you in special circumstances related to your account
  • contact you about legal requests
  • send you information about software updates

The AirGradient App saves configurations on the server as well as locally in form of cookies.

AirGradient Newsletter

We regularly send email newsletters to our community to inform them about updates on our air quality monitors, our events and other air quality news in general. Each newsletter has an unsubscribe link at the bottom in case you do not want to receive newsletters anymore. We use a self-hosted version of Mautic to handle these newsletters. We have disabled both open tracking and link tracking on all emails sent.

When you contact us

When you write to us with a question or to ask for help. We keep that correspondence, which includes the email address, so that we have a history of past correspondences to reference if you reach out in the future. We use this data solely in connection with answering the queries we receive. We use Pipedrive as our communication software. We disabled email tracking in Pipedrive.

Email providers

All emails are sent using a third-party email provider. We use gmail for our normal emails and Amazon SES for transactional emails and email reports and alerts (should you choose to subscribe to them).

Payments

Payments on our online shop are handled by Paypal and Stripe. Please refer to their respective privacy statements for their handling of personal information.

Contact us if you have any concerns

If you have any concerns about how we collect your information please contact us at support@airgradient.com.

Last Updated: January 1st, 2024

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